Since its origin, it has undergone many changes which lead to the following versions of itil. In april 2001 the ccta was merged into the office of government commerce ogc, an office of the uk treasury. Awaiting details of a free itil download providing a summary of the updates we have the following information highlighting some of the high level updates my specific query is with the event management process in the new itil v3. Service is a means of delivering value to customers by achieving customers desired results while working. Itil v3 foundation course glossary term definition acceptance formal agreement that an it service, process, plan, or other deliverable is complete, accurate, reliable and meets its specified requirements. Itil 2011 glossary of terms free downloads itil pdf. In 2006, the itil version 2 glossary was published.
This is the only itil qualification scheme sanctioned by ogc, owners of itil, and administered by apm group, ogcs official accreditor for itil. Itsm glossary itil service catalog glossary it service. Background it departments continually have tremendous demands placed on them to manage new initiatives, projects, incidents, changes, and service requests. Six languages have been completed so far, with the remaining languages being updated and will be published in due course. Many words, acronyms, and phrases are used in discussions of itil service catalogs, itil best practices for it service delivery management, and it service management itsm. The study recommended the adoption of a recognized framework for guiding. These terms are frequently used throughout itil texts, and represent both industrywide terminology, as well as itilspecific terminology. Ogc are the owners of several best practice products and are committed to maintaining and. Additional exam resources in addition to this guide and the taruu online itil v3 glossary of terms, you should also avail yourself of. Glossary of it service delivery management, itil service catalog and bms remedy. Itil 4 foundation pdf version sign in for your pricing. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business itil describes processes, procedures, tasks, and checklists which are neither organizationspecific nor technologyspecific, but can be applied by an organization toward strategy.
Billing is the activity responsible for producing an invoice or a bill and recovering the money from customers. However, the real value in itil is that its benefits are available to every organization, large or small, with a genuine desire to deliver a highperforming service provision. Thanks are also due to all those that contributed to the 2007 and 2011 editions of the itil. An itrelated event that causes an operational, developmental. Permitted use of content from the axelos glossaries of terms. Itil it infrastructure library the uk office of government commerce ogc it infrastructure library. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an it operation and associated infrastructure. There are many organizations claiming to offer itil qualifications and many publications claiming to be part of the official itil set which are not approved or recognized. In order to help international users gain a real understanding of the specific terminology within the various axelos best practice publications, translated glossaries have been created and are available to download, in pdf format.
Students receive 21 hours of classroom instruction, as well as a workbook with all presentation slides and detailed notes, two sample exams with answer keys, an itil glossary, and a. Itil v3 foundation certificate exam, itil dumps, sample questions. In may 2007, this organization issued the version 3 of itil also known as the itil refresh project consisting of 26 processes and functions, now grouped under only 5 volumes, arranged around the concept of service lifecycle structure. Itil, formerly an acronym for information technology infrastructure library, is a set of detailed. In 20, axelos, a joint venture set up by the uk government and capita, was established to manage manage itil and other office of government commerce ogc best practice properties. Information technology infrastructure library is a set of best practices being practiced by most of the infrastructure service providers to deliver services to the customers to meet their business needs within predicted cost and quality 2. You may reproduce part or all of the axelos product common glossary free of charge provided your use is in. Itil v3 information technology infrastructure library. They describe an integrated set of process oriented best practices for. Itil is owned by the ogc and consists of a series of publications giving guidance. Ogc to define the role of enterprise service management for disa. Pdf on jan 1, 2015, aleksandra radomskazalas and others published it services management standards find, read and cite all the research you need on researchgate.
The united kingdoms central computer and telecommunications agency ccta created itil in response to the growing dependence on information technology to meet business needs and goals. Aside from some minor updates in the itil 2011 release, the itil v3 standard remained the industryleading framework for it service management until the release of. These books of itil cover all aspects of it service management. Introducing itil best practices for it service management. In 2009, the ogc officially announced that itil version 2 certification would be withdrawn and launched a major. List of itil abbreviations and glossary v3 2011 web online. A comprehensive glossary of itil terms and definitions used throughout the itil core volumes. The publication of the updated itil core publications on friday 29th july 2011, entitled itil 2011, has resulted in the itil glossary of terms to be updated and translated accordingly. It is a lovely sunny sunday morning and whilst drinking my coffee with a teaspoon of added cocoa i decided to revisit grand castle itil and see what further news.
The department of defense enterprise service management framework, desmf edition ii is the result of that collaboration and the desmf is now referenced. The official introduction to the itil service lifecycle. Patent and trademark office the swirl logo is a trade mark of the office of government commerce first published 2007. Itil is short for i nformation t echnology i nfrastructure l ibrary. Acceptance is usually preceded by evaluation or testing and is often required before proceeding to the next stage of a project or process.
Each provides the guidance necessary for an integrated approach, as required by the isoiec 20000 standard specification. Itil is a set of books that have been developed, documented, and published by the uk office of government commerce ogc. Itilnews and its contents are not associated with nor endorsed by axelos. Click on a plus icon below to view the available glossaries by best practice solution. Quanta training 2014 uk itil foundation glossary of terminology itil foundation glossary of terminology 5 service lifecycle service design itil says itil means service design the phase of the lifecycle that takes customer requirements and looks to turn them into a service, but in a pencil and paper way. The information technology infrastructure library itil defines the organisational structure and skill requirements of an information technology organisation and a set of standard operational management procedures and practices to allow the organisation to manage an.
A list of known security vulnerabilities compiled from input by. Itil is a set of best practices standards for information technology it service management. John stewart office of government commerce ix ogc s foreword 7238tso itil 28807 14. Please click on one of the terms to see its definition or skip list and proceed to definitions. Itil it infrastructure library general information. Several other organizations have also developed and practised their own management frameworks to support the quality of their services. In may 2007, this organisation issued the version 3 of itil also known as the itil refresh project consisting of 26 processes and functions, now grouped under only 5 volumes, arranged. Glossary of terms, definitions and acronyms azslide.
About ogc itil was originally developed by the uk government organization ccta central computer and telecommunications agency which in 2000 was merged into the office of government commerce ogc an office of hm treasury. How will the serfs like me influence or be may be impacted by changes in the great schemes. Jim clinch, as ogc project manager, is grateful for the support provided by hp to the authoring team on the development. Department of defense enterprise service management. Itil versions itil was originated as collection of books. Most of these frameworks provide similar guidance as documented in itil, but none has taken a flight as high as itil.
This itil glossary includes definitions for key terms and acronyms of itil and itsm it service management in alphabetical order. Itil v1 was the initial version of itil consisting of 31 books from 2000 to 2004, itil v1 was revised and replaced by 7 books itilv2. Itil glossary and abbreviations english university of alaska. A set of guides on the management and provision of operational it services. Glossary of it service delivery management, itil service catalog and itsm terms.